Terms and conditions


General Terms and Conditions with Customer Information

Updated 29 August, 2021

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1. Validity of the GTC

  1. The following General Terms and Conditions (hereinafter referred to as "GTC") shall apply exclusively to the business relationship between Elaborated Networks GmbH, Aichat 10, D-83553 Frauenneuharting. Germany (hereinafter referred to as "Vendor") and the purchaser, who is hereinafter referred to as "Customer", of the Vendor's products, goods and services (hereinafter referred to as "Products" or "Goods").
  2. Deviating terms and conditions of the Customer shall not be accepted, even if the Vendor fulfils his/her contractual obligations without objection, unless the Vendor expressly agrees to the validity of the Customer's deviating terms and conditions.
  3. A "Consumer" within the meaning of these GTC is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to his commercial nor to his independent professional activity.
  4. "Entrepreneur" within the meaning of the GTC is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of his commercial or self-employed professional activity.

2. Contact and service details

Please note the following information about the availability of our customer service:

  1. E-mail address: service@elabnet.de.
  2. Phone number: +49 (0) 8092 25792-30.
  3. Fax number: +49 (0) 8092 25792-10.
  4. Contact form: https://shop.elabnet.de/contact.
  5. Customer service availability: Weekdays from 10:00 to 12:00 and 14:00 to 17:00 (Fridays until 15:00).

3. Ordering process and Conclusion of Contract

  1. The presentation of the products in the shop, on websites and in digital printed brochures or catalogues or comparable product presentations of the Vendor does not constitute a legally binding offer, but an invitation to place an order and thus the offer of the Customer.
  2. The Customer can select from the products offered in the Vendor's assortment to the Customer and collect them in a so-called shopping basket. In the selection within the shopping basket, the product selection can be changed, e.g. deleted. Otherwise, the customer can initiate the completion of the order process.
  3. The Vendor may accept the Customer's offer within five days (hereinafter referred to as the "Acceptance Period"). The Acceptance Period begins with the completion of the order process by the Customer. The Acceptance Period begins with the completion of the order process by the Customer in the Shop (or, if designated, by means of other communication channels) and ends with the expiry of its last day. The Vendor may accept the Customer's offer by means of an explicit acceptance of the offer, also by e-mail. Acceptance may also be affected by dispatch of the goods and their receipt by the Customer within the Acceptance Period, as well as by a request for payment addressed by the Vendor to the Customer. In the event of several acceptance events, the earliest acceptance date shall be decisive. If the Vendor does not accept the Customer's offer within the Acceptance Period, no contract shall be concluded and the Customer shall no longer be bound by his/her offer.
  4. By clicking on the button that concludes the ordering process, the Customer makes a binding offer to the Vendor to purchase the products in the shopping basket.
  5. Customers are requested to carefully read and observe the instructions during the ordering process and, if necessary, to use the available support functions of their software and hardware (e.g. magnification or read-aloud functions). Required information will be appropriately identified as such by the Seller for the Customers (e.g. by optical highlighting and/or asterisk signs). Until the order is submitted, the Customers can change and view the product selection and their entries at any time, as well as return to the shopping basket or cancel the ordering process altogether. For this purpose, the Customers can use the available and common functions of their software and/or end device (e.g. the forward and back buttons of the browser or keyboard, mouse and gesture functions on mobile devices).
  6. A contract between the Customer and the Vendor may also be concluded by e-mail. The Customer may transmit a binding offer to the Vendor by e-mail or, in the event of the transmission of a binding offer by the Vendor, accept it by e-mail.
  7. A contract between the Customer and the Vendor may also be concluded by fax. The Customer may transmit a binding offer to the Vendor by e-mail or, in the event of the transmission of a binding offer by the Vendor, accept it by fax.
  8. A contract between the Customer and the Vendor may also be concluded by postal mail. The customer may send a binding offer to the seller by mail or, if the seller sends a binding offer, accept it by mail.
  9. Customers are responsible for ensuring that the details they provide are accurate and for notifying any changes to the Vendor if they are necessary for the Vendor's fulfilment of the contract. In particular, Customers are responsible for ensuring that the e-mail and delivery addresses they provide are accurate and that any obstructions to receipt for which Customers are responsible are taken into account accordingly (e.g. by checking the spam folder of the email software used).

4. Contract Text and Contract Language

  1. The Vendor saves the text of the contract and makes it available to the Customers in text form (e.g. by e-mail or printed with the delivery of the order). The Customer can print the text of the contract before submitting the order to the Vendor by using the print function of his browser or the save function for web pages in the last step of the ordering process.
  2. If Customers have created a customer account, they can view their placed orders in their profile area.
  3. The contract languages are German and English, contracts can be concluded in these languages.

5. Prices and Shipping Costs

  1. Unless otherwise stated, all prices are total prices including the applicable statutory value added tax (VAT).
  2. The delivery and shipping charges incurred in addition to the sales price will be notified or linked to the Customer in the respective product description and before the order is completed.
  3. Information page with details of delivery and shipping costs: https://shop.elabnet.de/en/info/shipping.

6. Payment Methods and Terms

  1. Unless otherwise agreed, payments shall be made without discounts, reductions or other rebates.
  2. When using financial institutions and other payment service providers, the terms and conditions and data protection information of the payment service providers also apply with regard to payment. Customers are requested to observe these regulations and notes as well as information within the framework of the payment process. This is particularly because the provision of payment methods or the course of the payment procedure may also depend on the agreements between the Customer and financial institutions and payment service providers (e.g. agreed spending limits, location-restricted payment options, verification procedures, etc.).
  3. The Customer shall ensure that the Customer fulfills the conditions incumbent upon the Customer, which are necessary for successful payment by means of the selected payment method. This includes, in particular, sufficient coverage of bank and other payment accounts, registration, legitimation and authorization with payment services and confirmation of transactions.
  4. If a payment is not made or reversed due to insufficient funds in the Customer's account, the provision of incorrect bank details or an unjustified objection by the Customer, then the Customer shall bear the fees incurred as a result, provided that the Customer is responsible for the failed or reversed booking and, in the case of a SEPA credit transfer, was informed of the transfer in good time (so-called "pre-notification").
  5. If the Vendor assigns its payment claim against the Customer to payment service providers, the payment with debt-discharging effect can only be made to the respective payment service provider. The contractual obligations of the Vendor towards the Customer, in particular the performance and warranty obligations, observance of withdrawals as well as contractual ancillary obligations shall not be affected by the assignment.
  6. The Vendor reserves the right to offer payment methods only from or up to a certain order volume. In this case, the Vendor will inform the Customers of a corresponding payment restriction up to the start of the order process. The right of Consumers to a free, common and reasonable means of payment shall not be restricted.
  7. The following payment methods are available to Customers:
  8. Prepayment - If payment in advance by means of a bank transfer has been agreed, the payment amount shall already be due upon conclusion of the contract, subject to any express agreement to the contrary. The Vendor shall inform the Customer of his bank details. Delivery shall be made after receipt of payment. If the advance payment has not been received by the Vendor within calendar days of sending the order confirmation, despite the due date, even after a renewed request, the Vendor shall withdraw from the contract with the consequence that the order shall lapse and the Vendor shall have no obligation to deliver. The order is then settled for the buyer and seller without further consequences.
  9. SEPA Direct Debit - By placing the order, the Customer grants the Vendor a SEPA direct debit mandate. By issuing the SEPA direct debit mandate, the Vendor is authorised to initiate the payment transaction, whereby the Customer's bank account is automatically debited. The Customer will be informed of the date on which the bank account will be debited (referred to as " Pre-Notification"). The Pre-Notification is not bound by form and can, for example, take the form of an invoice, details in an e-mail, on a website or be included in GTCs. The period of notice of the date on which the bank account is to be debited is 5 days (referred to as the "Pre-Notification Period"). The invoice amount is due after the direct debit mandate has been issued, but not before the Pre-Notification Period has expired. The account shall be debited before shipment of the goods but not before the expiry of the Pre-Notification Period.
  10. Purchase on account - The invoice amount is due after the product has been delivered as well as invoiced and is payable by the Customer within 7 days without deduction by payment to the Vendor's bank account, unless otherwise agreed. The payment method purchase on account is only available up to an invoice amount of Euro.
  11. Credit card payment - When placing an order, Customers provide their credit card details. The Customer's credit card will be charged immediately after completion of the order and after the Customer's authorisation as the legitimate cardholder.
  12. Klarna - Payment is made through the payment service provider Klarna AB, Sveavägen 46, Stockholm, Sweden (hereinafter: "Klarna") by means of the Klarna payment method provided or selected by Customer. Klarna's terms of use apply, which can be viewed at https://www.klarna.com and are communicated to the Customer during the payment process.
  13. Klarna PayNow credit card - The Customers must identify themselves as a legitimate Cardholder in order to make the payment before the payment transaction is executed and the Customer's account is automatically debited.
  14. Klarna Invoice/ Pay Later - Requires a successful verification of the address and creditworthiness of the Customer by Klarna. In the case of a purchase on account, customers will receive the goods first. The payment term is 14 days, unless otherwise agreed in the payment process. The Vendor assigns his payment entitlement to Klarna. A debt-discharging payment can only be made to Klarna according to Klarna's conditions.
  15. Klarna Installments - A requirement for Klarna Installment Purchase is a successful check of the Customer's address and creditworthiness by Klarna. The Vendor assigns his payment claim against the Customer to Klarna. A debt-discharging payment can only be made to Klarna in accordance with Klarna's conditions. For more information on Klarna installment payment, in particular the installment amount and the minimum amount of the installment payment, as well as the terms and conditions of Klarna, please refer to Klarna's information, which is also provided to the Customer during the payment process.
  16. Klarna Sofortüberweisung (Sofort) - The payment is carried out using online banking data by the provider Sofort GmbH immediately after the order according to the conditions of Klarna Sofortüberweisung (which are also communicated to the Customer during the ordering process). Further information: https://www.klarna.com/sofort/.
  17. PayPal - The payment is made through the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: "PayPal") by means of the type of PayPal payment provided by the seller or selected by Customers. Customers are redirected directly to PayPal at the end of the order process. The terms of use of PayPal apply, which can be viewed at https://www.paypal.com/uk/webapps/mpp/ua/legalhub-full and will be communicated to the Customer during the payment process.
  18. PayPal Plus (PayPal) - The Customer must have a PayPal account and pays the amount owed by means of the PayPal transaction process.
  19. Costs incurred by reminders of due receivables will be charged to the Customers. The Customers have the right to prove no, or lower costs.
  20. The Vendor shall be entitled to claim default interest in the statutory amount and other consequences determined by law from the defaulting Customers in the event of default in payment. The Customer's obligation to pay interest on arrears shall not preclude the Vendor from asserting further claims for damages caused by default. Damages for default include costs of legal enforcement, such as costs for legal advice, dunning proceedings or debt collection.

7. Purchase on account

  1. If the Vendor performs in advance, the delivered products shall remain the property of the Vendor until payment has been made in full.
  2. For Customers who are entrepreneurs, the following shall apply in addition: The Vendor shall retain title to the goods until all claims arising from an ongoing business relationship have been settled in full; the Customer shall be obliged, as long as title has not yet passed to him, to treat the purchased goods with care. In particular, the Customer is obliged to insure it adequately at its own expense against theft, fire and water damage at replacement value, if this is appropriate or customary in the industry. If maintenance and inspection work has to be carried out, the Customer shall carry this out in good time at its own expense. The processing or transformation of the reserved goods by the Customer shall always be carried out for the Vendor. If the reserved goods are processed with other items not belonging to the Vendor, the Vendor shall acquire co-ownership of the new item in the ratio of the value of the reserved goods to the other processed goods at the time of processing. In all other respects, the same shall apply to the goods created by processing as to the goods subject to retention of title. The Customer also assigns the claim to secure the claims against him which arise against a third party as a result of the combination of the reserved goods with a real property. Access by third parties to the goods owned or co-owned by the Vendor shall be reported by the Customer immediately. The Customer shall bear any costs for a third-party action or costs for an extrajudicial release arising from such interventions. The Customer shall be entitled to resell the goods subject to retention of title in the ordinary course of business. The Customer hereby assigns to the Vendor by way of security all claims arising from the resale or other legal grounds in respect of the goods subject to retention of title (including all current account balance claims). The Vendor revocable authorises the Customer to collect the claims assigned to the Vendor for its account and in its own name. This direct debit authorisation may be revoked if the Customer does not duly meet its payment obligations. The Vendor undertakes to release the securities to which the Vendor is entitled at the Customer's request insofar as their value exceeds the claims to be secured by more than 20 %. Upon settlement of all claims of the Vendor arising from delivery transactions, ownership of the reserved goods and the assigned claims shall pass to the Customer. The choice of the securities to be released is incumbent on the Vendor.

8. Delivery, Availability of Goods

  1. The ordered goods will be delivered to the specified delivery address, unless otherwise agreed.
  2. If a payment service provider is used with whom a delivery address is deposited and this delivery address is notified to the Vendor as being decisive for the ordered delivery through the use of the means of payment by the Customer, the goods shall be delivered to the deviating delivery address.
  3. If pick-up of the goods by the Customer is agreed, the Vendor shall inform the Customer that the goods are ready for pick-up at the agreed pick-up location. In this case, the Customer shall not incur any shipping costs, subject to an express agreement to the contrary.
  4. If a delivery of goods fails for reasons for which the Customer is responsible, the Customer shall bear the reasonable costs incurred for the outward and return shipment. Insofar as the costs arise from the exercise of the right of withdrawal for consumers, the aforementioned obligation to bear the costs shall only apply to the costs of sending the goods there, while the regulations in the instructions on withdrawal shall apply to the costs of returning the goods.
  5. Should the delivery of the goods fail through the fault of the Customer despite three attempts at delivery, the Vendor may withdraw from the contract. Any payments made will be refunded to the Customer without delay.
  6. If the ordered product is not available because the Vendor is not supplied with this product by its supplier through no fault of its own, the Vendor may withdraw from the contract. In this case, the Vendor will inform the Customer without delay and, if necessary, propose the delivery of a comparable product. If no comparable product is available or if the Customer does not wish a comparable product to be delivered, the Vendor shall immediately reimburse the Customer for any payments already made.
  7. In the case of delays in delivery and performance due to force majeure and due to unforeseeable events that make delivery significantly more difficult or impossible for the Vendor, the Vendor shall not be responsible for such delays with respect to Customers who are entrepreneurs, even in the case of bindingly agreed deadlines and dates. In this case, the Vendor shall be entitled to postpone the delivery or service by the duration of the impediment plus a reasonable start-up period. The right to postpone the deadline shall also apply to Customers who are entrepreneurs in cases of unforeseeable events which affect the operations of a pre-supplier and for which neither the pre-supplier nor the Vendor are responsible. For the duration of such hindrance, the Customer shall also be released from his contractual obligations, in particular payment. If the delay is unreasonable for the Customer, the Customer may withdraw from the contract by means of a written declaration after a reasonable period of time to be set by the Customer or after mutual consultation with the Vendor.
  8. For Customers who are Entrepreneurs, the risk of accidental loss and accidental deterioration of the goods shall pass to the Customer as soon as the Vendor has delivered the goods to the forwarding agent, the carrier or any other person or institution designated to carry out the shipment; the stated delivery dates and deadlines are not fixed dates, subject to any promises and agreements to the contrary.

9. Digital Contents

  1. "Digital Contents" is content such as software, video as well as audio content, e-books or apps if it is provided digitally, e.g. as a download or stream (i.e. not delivered on data carriers such as CDs or Blu-Rays).
  2. The provisions of these GTC apply accordingly to the sale of Digital Content.
  3. Digital Contents are provided to the Customer in the form of a download possibility.
  4. Digital content is sent to the Customer by e-mail to the e-mail address provided.
  5. The Vendor is entitled to subsequently adapt and change Digital Contents, provided that this is necessary for the Vendor (e.g. updates of a technical nature, corrections of a linguistic nature or compelling legal reasons which make an adaptation of contents necessary) and is reasonable for the Customer and the contractual use of the Products as well as the contractual equity are not impaired.
  6. The Customer will be informed expressly and with reasonable advance notice before the possibility of accessing the purchased Digital Content expires.
  7. For the use of the Digital Content, access to the Internet as well as common and usual display options that are reasonable for the Customer (e.g. a browser or PDF display software) are required. The Vendor assumes no responsibility for any impediments to accessing or retrieving Digital Content if such impediments are the responsibility of the Purchaser (this applies in particular to the Purchaser's access to the Internet).
  8. In the case of sales via app/play stores, we ask Customers to observe the contractual terms and customer information applicable in these stores.

10. Sale of Vouchers

  1. These GTC apply accordingly to the sale of vouchers embodying material or monetary values.
  2. The ordered vouchers will be sent to the Customer by postal mail to the specified delivery address.


  1. "Subscription" is understood to mean the regular purchase of products or other services by "Subscribers" (how Customers are referred to under Subscription Agreements) within the framework of an ongoing contractual relationship (also referred to as a "Subscription Agreement") for a defined period of time (also referred to as a "Subscription Period").
  2. A Subscription Agreement obliges the Vendor to deliver the services covered by the Subscription Agreement or to perform other services at the agreed times or intervals and within the agreed subscription period. The details of the individual Subscriptions are specified in each case with their respective offers.
  3. Termination shall be effective as of the next service or delivery due date or the next service or delivery within the Subscription Period.
  4. Subscriptions are billed in advance at the beginning of each Subscription Period.
  5. The Subscriber shall notify the Vendor immediately of any changes in the delivery or shipping address and shall otherwise be responsible for any impediment to delivery due to failure to notify the Vendor.
  6. The right to termination of the Subscription Agreement for good cause is reserved in accordance with the statutory provisions.
  7. Subscription contracts can only be cancelled electronically by e-mail or in the user account.
  8. Unless otherwise stated in the respective offer, the Subscription Period is 12 Month.
  9. Unless a different renewal period is specified or otherwise agreed within the scope of the product description, the Subscription Contract is automatically renewed by 12 Month unless it has been effectively terminated.
  10. Unless otherwise stipulated in the respective offer, the period of notice is six weeks to the end of the month.

Promotional vouchers

  1. "Promotion Vouchers" are vouchers which are issued free of charge by the Vendor within the scope of, for example, promotional campaigns (e.g. discount vouchers with percentage or fixed discounts). In contrast, vouchers that embody a certain monetary or material value and are purchased by the Customer as a product shall not be considered Promotion Vouchers.
  2. Promotion Vouchers can only be accepted on the terms and conditions communicated, subject to restrictions, e.g. validity for certain product groups, frequency of use and, in particular, only within the specified time limit.
  3. Unless otherwise stated, Promotional Vouchers cannot be combined with other Promotional Vouchers.
  4. Unless otherwise stated, the Promotional Vouchers issued to recipients may not be transferred to third parties.
  5. Promotion vouchers issued by the Vendor may only be redeemed with the Vendor.
  6. Unless otherwise stated, Promotion Vouchers can only be redeemed prior to completion of the order process.
  7. If an amount remains to be paid after a Promotional Voucher has been redeemed, this can be settled using the payment options offered by the Vendor.
  8. If a Promotion Voucher exceeds a value of goods, it will only be taken into account up to the value of the goods without any payment of the remaining amount.

Copyright and Rights of Use

  1. The products sold by the Vendor are protected by intellectual property rights (in particular trademark and copyright). The rights of use and exploitation are held by the Vendor or the respective rights holders. Customers commit themselves to recognize and comply with these property rights.
  2. The Customer shall receive the non-exclusive rights to use the acquired products for purposes in accordance with the contractual agreement. Otherwise, use and exploitation of the products is not permitted. In particular, copyrighted products of the Vendor may not be reproduced, distributed, made publicly available or in any other way made available to third parties on the internet or intranets. Public reproduction, duplication or other further publication are not part of this contract and are therefore prohibited. Copyright notices, trademarks and other legal reservations may not be removed from the products unless this is necessary for the contractual use of the products or is permitted by law.
  3. If the products are subject to a specific licence of use, the Customers shall be informed about the licence of use. In this case, the provisions of the licence of use shall apply before these GTC.
  4. If the Vendor performs in advance, the granting of the rights of use to the Customer shall only be provisional and shall only become effective when the Customer has paid the complete purchase price of the relevant Goods.

11. Instructions on Withdrawal

  1. The information on the right of withdrawal for Consumers can be found in the Vendor's instructions on withdrawal.
  2. The right of withdrawal does not apply to Consumers whose domicile, habitual residence or delivery address at the time of conclusion of the contract and delivery is outside a Member State of the European Union (EU) or the European Economic Area (EEA) and who do not belong to any of these Member States.
  3. Customers can access the Vendor's instructions on withdrawal at the following Internet address: https://shop.elabnet.de/cancellation-rights.

12. Voluntary right of return

  • The Vendor grants a voluntary return guarantee subject to the following conditions.
  • The period within which the ordered goods can be returned is 30 days from the receipt of the respective goods (the period begins on the day after receipt of the goods) or conclusion of the contract in the case of contracts for the purchase of digital content or for services. The return requires that the goods are dispatched on the last day of the period at the latest.
  • The goods to be returned must be sent back to the following address: Elaborated Networks GmbH. Rücksendezentrum, Aichat 10, D-83553 Frauenneuharting, Germany.
  • The statutory right of withdrawal of Customers who are consumers shall not be affected by compliance with the rules of the complementary return policy and shall remain in force irrespective thereof.This also applies to the warranty rights and other statutory rights as well as claims of the Customers with regard to the relevant products. If products are returned on the basis of the statutory right of withdrawal within the withdrawal period, then the regulations on the costs of sending and returning the products as well as reimbursement of the purchase price shall be determined in accordance with the right of withdrawal as well as the instructions on withdrawal provided to the Consumers.
  • The goods can only be returned in complete, unused and undamaged condition.
  • The voluntary refund does not apply for the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
  • The voluntary right of return does not apply to contracts for the provision of services (Service contracts).
  • This voluntary right of return only applies to items where this is stated, for example Timberwolf servers and activation keys for hardware functions (e.g. 1-Wire PBM, serial interfaces). This voluntary right of return does not apply to paid software activations and use of paid services effected in the Timberwolf Server.If you return a product, for whatever reason, this product must be in the condition in which you received it from us. Accordingly, you must completely delete, remove and otherwise dispose of any personal data that may be in or on the Product that could identify you and/or third parties, and disconnect any accounts that may be associated with the Product. You are fully responsible for any data breach that may result from your failure to take these steps. You must remove from the returned Product and from the packaging in which the Product is returned any item that was not part of the returned Product when you originally received it from us. We are not responsible for any items that have been mistakenly left in the Product returned by you or the packaging in which the Product is returned. You agree that the returned product becomes our property and that Amazon may sell it to third parties at its discretion.
  • If goods are returned in accordance with this voluntary return guarantee, the Vendor will refund to the Customer the purchase price already paid for the goods.
  • The costs of returning the goods from the Customer to the Vendor will not be reimbursed on the basis of the voluntary return policy.
  • The same means of payment used by the Customer in the initial transaction will be used for the repayment, unless expressly agreed otherwise with the Customer.
  • The amount to be repaid as a result of the voluntary refund shall be repaid by the seller to the buyer within 14 days of taking possession of the returned goods. The time of the order of the payment by the Vendor shall be decisive.

13. Warranty and Liability

  1. Subject to the following provisions, the warranty (statutory liability for defects) shall be determined in accordance with statutory provisions.
  2. This shortening of the time limit shall not apply in cases of fraudulent intent, intent, gross negligence, injury to life, limb and health, essential contractual obligations on which the fulfilment of the contract is based and on the fulfilment of which the Customer may rely (cardinal obligations) and in the event of the applicability of the product liability law as well as in the case of items which have been used for a building in accordance with their customary use and the defect has occurred in the building.
  3. Notwithstanding the liability provisions of these GTC, material defects shall become statute-barred one year after the transfer of risk for customers who are entrepreneurs, unless longer periods are prescribed by law, in particular in the case of special provisions for the recourse of the entrepreneur.
  4. In the case of used goods, the warranty of Customers who are entrepreneurs is excluded.
  5. If the Customer is an entrepreneur, the Customer shall inspect the goods without undue delay, irrespective of the statutory obligations to give notice of defects, and shall notify the Vendor of any recognisable material defects without undue delay and in writing, and of any non-recognisable material defects without undue delay after they have been discovered. Failure to inspect and notify the Vendor in good time shall result in the exclusion of any rights to assert claims in respect of material defects.
  6. If the Customer is an entrepreneur, the choice is between subsequent improvement (i.e. rectification of defects) of defective goods or subsequent delivery (delivery of goods free of defects) by the Vendor.
  7. Deviations in quality, weight, size, thickness, width, finish, pattern, colour, etc. that are customary in the trade and permissible in accordance with quality standards do not constitute defects.
  8. In relation to Customers who are entrepreneurs, only the information in the product description or other product specifications or manufacturer information expressly included by the Vendor shall be binding for the assessment of the condition and quality of the goods. Other information in the media or public statements as well as information from the manufacturer shall not be relevant.
  9. The Vendor shall not be liable for the Customer's Internet connection or the software and hardware used by the Customer or any disruptions caused by them to the conclusion or performance of the contract between the Customer and the Vendor.
  10. The Vendor shall be liable for damages without limitation insofar as the cause of the damage is based on intent or gross negligence. Furthermore, the Vendor shall be liable for the slightly negligent breach of essential obligations, the breach of which endangers the achievement of the purpose of the contract, for the breach of obligations, the fulfilment of which makes the proper performance of the contract possible in the first place and on the compliance with which the customer regularly relies (cardinal obligations) or in the case of agreed guarantee commitments. In this case, however, the Vendor shall only be liable for the foreseeable, contract-typical and expectable damage. The Vendor shall not be liable for the slightly negligent breach of obligations other than those mentioned above. The above limitations of liability shall not apply in the event of injury to life, limb or health, for a defect following the assumption of a guarantee for the quality of the product and in the event of fraudulently concealed defects. Liability under the product liability law remains unaffected. Insofar as the Vendor's liability is excluded or limited, this shall also apply to the personal liability of employees, representatives and vicarious agents. In all other respects, claims for damages by the Customer shall be excluded. The above liability provisions shall also apply to claims for damages by the Customer under the Vendor's statutory warranty.

14. Final provisions

  1. The legal relationship between the Customer, insofar as the Customer is an entrepreneur, and the Vendor shall be governed exclusively by the laws of the Federal Republic of Germany, to the exclusion of the UN Convention on Contracts for the International Sale of Goods.
  2. The place of jurisdiction shall be at the Vendor's (registered) office if the Customer is an entrepreneur, a legal entity under public law or a special fund under public law or if the Customer does not have a general place of jurisdiction in the Vendor's country of business. The right of the Vendor to choose another admissible place of jurisdiction will remain unaffected.

15. Dispute Resolution

  1. The European Commission provides a platform for Online Dispute Resolution (ODR), which can be accessed at https://ec.europa.eu/consumers/odr/. Consumers have the possibility to use this platform to settle their disputes.
  2. We are willing to settle disputes with consumers at a consumer arbitration board.
  3. You can turn to the following consumer arbitration board to settle the dispute:
    Universalschlichtungsstelle des Bundes
    Zentrum für Schlichtung e.V.
    Straßburger Straße 8
    77694 Kehl am Rhein

    Telefon 07851 / 795 79 40
    Fax 07851 / 795 79 41
    E-Mail: mail@universalschlichtungsstelle.de
    Web: https://www.verbraucher-schlichter.de/start

16. Important note for the return of devices with storage media (e.g. Timberwolf Server)

  1. Before returning devices with storage media (e.g. hard drives, USB sticks, computer systems, Timberwolf Servers, etc.), please note the following information: As a matter of principle, you are responsible for backing up the data yourself. Please make appropriate backup copies or delete any personal data contained. This is particularly important if personal data of third parties is stored. If deletion is not possible due to a defect, we ask you to explicitly inform us of the existence of personal data. Please note this clearly on the return note.

17. note on battery disposal in accordance with battery law:

  1. In connection with the sale of batteries or the delivery of devices containing batteries, we are obliged to inform you of the following: End users are obliged to return / dispose of used batteries: Batteries and rechargeable batteries must not be disposed of in household waste; you are legally obliged to return used batteries and rechargeable batteries. Used batteries may contain harmful substances that can damage the environment or your health if not stored or disposed of properly. However, batteries also contain important raw materials such as iron, zinc, manganese or nickel and should be recycled. Return them free of charge to the point of sale or to public collection points: You can return used batteries that we stock or have stocked as new batteries free of charge to our dispatch warehouse (dispatch address) or send them back to us - prepaid - by post. You can also return your used batteries to public collection points in your community or wherever batteries are sold. The return of batteries to sales outlets is limited to the usual quantities for end users and to used batteries that the distributor carries or has carried as new batteries in its product range. Our address for the return of batteries: Elaborated Networks Ltd. Batteries Return Centre Aichat 10 D-83553 Frauenneuharting fax: +49 (0) 8092 25792-30 email: sales@wiregate.de Please note for the return: The usual end of use of the battery / accumulator should be reached (discharged), otherwise precautions against short circuit must be taken. Special instructions for the return of lithium batteries: Lithium batteries and metal batteries or products containing these batteries are subject to the European Agreement concerning the International Carriage of Dangerous Goods by Road (ADR). All consignments must therefore be labelled with a warning sticker on the side! In the case of lithium batteries and accumulators, always tape off the terminals. Please note that in the case of severely damaged lithium batteries and metal batteries (e.g. leakage of battery fluid, etc.), a return shipment should be completely avoided. For safety reasons, such batteries must be disposed of via the local hazardous materials collection points. Explanation of labelling: Batteries containing harmful substances are marked with a sign consisting of a crossed-out dustbin. This crossed-out dustbin means that you must not dispose of batteries and accumulators in your household waste. If the amount of pollutants exceeds the limit, the chemical symbol for the heavy metal containing the pollutant is shown underneath: Pb = battery contains more than 0.004 mass percent lead Cd = battery contains more than 0.002% cadmium by mass Hg = Battery contains more than 0.0005% mercury by mass